Last updated: May 2026
These Terms of Service ("Terms") govern your use of novoraintelligence.com and any services provided by Novora Intelligence ("we," "us," or "our"). By accessing our website or engaging our services, you agree to these Terms.
Novora Intelligence provides done-for-you patient reactivation and no-show recovery systems for med spas and appointment-based healthcare practices. Our services include, but are not limited to:
Specific service deliverables, timelines, and expectations are outlined in the individual service agreement or pilot agreement provided to each client prior to engagement.
The 30-Day Recovery Pilot is provided at no upfront cost. If Novora Intelligence does not recover a minimum of $5,000 in documented revenue from no-shows and inactive patients within 30 days of system launch, the client owes nothing. If the $5,000 threshold is met, month two begins at $1,500/month flat with no setup fee.
Pilot eligibility is subject to qualification. We reserve the right to decline pilot applications that do not meet our minimum practice requirements (typically 40+ appointments per week). Recovery results are tracked through your practice management software and verified jointly before month two begins.
To deliver results, clients agree to:
Following a successful pilot, monthly retainer fees are invoiced at the start of each billing period. Payment is due within 7 days of invoice. Late payments may result in a pause of active services. We accept payment via bank transfer, credit card, or other methods agreed upon at time of engagement.
All fees are in USD. Month-to-month retainer agreements may be terminated with 14 days written notice after the initial 30-day pilot period.
Both parties agree to keep confidential any non-public information shared during the engagement, including but not limited to patient data, business financials, system configurations, and proprietary processes. This obligation survives termination of the service agreement.
We will never share, sell, or use your patient data for any purpose outside of delivering your contracted services.
Any personal data processed in connection with our services is handled in accordance with our Privacy Policy. Clients are responsible for ensuring they have appropriate permissions to share patient contact data with third-party service providers under applicable healthcare and privacy regulations.
Novora Intelligence is not a covered entity under HIPAA. Clients in regulated healthcare environments should consult their compliance advisor regarding data sharing obligations prior to engagement.
All systems, workflows, automations, templates, and proprietary processes built or deployed by Novora Intelligence remain the intellectual property of Novora Intelligence. Clients receive a license to use these systems during the active service period. Upon termination, access to Novora-owned tools and systems will be discontinued.
Any data generated from your practice (patient records, booking history, revenue reports) remains your property at all times.
Recovery results vary based on practice size, patient database quality, booking volume, and operational factors outside our control. Projected revenue figures shown on our website (including the $23,600 sample model) are illustrative estimates based on typical practice profiles and are not guarantees of individual results.
The pilot guarantee applies specifically to the $5,000 minimum recovery threshold within the 30-day window. Results beyond that threshold are not guaranteed.
To the maximum extent permitted by law, Novora Intelligence shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website. Our total liability for any claim shall not exceed the total fees paid by the client in the 30 days preceding the claim.
Either party may terminate the service agreement with 14 days written notice following the initial pilot period. We reserve the right to terminate immediately if a client violates these Terms, engages in fraudulent activity, or creates a hostile working environment for our team.
Upon termination, any outstanding invoices become immediately due. We will provide a final performance report and facilitate an orderly offboarding within 7 business days.
These Terms are governed by the laws of the State of Florida. Any disputes arising from these Terms or our services shall be resolved in the courts of Hillsborough County, Florida, or through binding arbitration by mutual agreement.
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. We will notify active clients of material changes via email.
Questions about these Terms? Reach us at:
aidan@novoraintelligence.com
Novora Intelligence